Cancellation policy

1. Overview
This Subscription Agreement (“Agreement”) outlines the terms and conditions for customers subscribing to regular deliveries of sauna essences (“Products”) from [Dalesauna Ltd] through our online platform.

2. Subscription Options
Customers can select from various subscription plans (e.g., weekly or monthly) based on their preferences. Each plan will automatically renew unless cancelled in accordance with this Agreement.

3. Pricing and Billing

• Prices for subscription products are listed on our website and are subject to change with prior notice.
• Billing will occur automatically on the renewal date of your chosen subscription cycle.
• Customers agree to provide valid payment information and authorise recurring charges.

4. Shipping and Delivery

• Products will be dispatched according to the selected delivery schedule.
• Shipping fees, if applicable, will be added at checkout and confirmed in your order summary.
• Tracking details will be provided upon dispatch.

5. Modifications and Cancellations

• Subscribers may modify or cancel their subscription at any time through their account dashboard.
• To avoid being charged for the next cycle, changes must be made at least [5] days before the renewal date.

6. Returns and Refunds

• Due to the nature of the products, returns are only accepted for damaged or defective items.
• If a product arrives damaged, please contact us within 7 days with photos for review.

7. Termination of Subscription
[Dalesauna Ltd] reserves the right to terminate or suspend a subscription in cases of payment failure, policy violations, or product unavailability.

8. Contact Information
For any questions or assistance related to your subscription, please contact our customer service team at [Sales@dalesauna.co.uk] or [01423798630].